Legal notice
Distributor: fabricca Co., Ltd.
Shop name: patchouli
Director: Yuko Takeda
Location: 107-0062, 2-7-1-4F, Minami Aoyama, Minato-ku, Tokyo, Japan
Phone number: 05036289191
Email address: info@p-chouli.jp
Price: As shown on each product page
Shipping fees
■ Domestic orders (within Japan)
Hokkaido, Okinawa, Kyushu: 700 JPY (incl. tax)
Northern Tohoku: 680 JPY (incl. tax)
Southern Tohoku, Kanto, Hokuriku, Shinetsu, Chubu: 580 JPY (incl. tax)
Kansai, Chugoku, Shikoku: 680 JPY (incl. tax)
*Free on orders of 33,000 JPY (incl. tax) or more per delivery.
■ International orders
Rates vary by destination. Please see our International shipping guide.
Free shipping does not apply to international orders.
Payment methods and timing
■ Available for all orders
Credit card payment
We accept Shop Pay, Google Pay and Apple Pay.
Shop Pay accepts American Express, VISA, Mastercard and JCB.
(For instalment payments, please apply directly to your card issuer after checkout.)
■ Domestic orders only (within Japan)
Paidy (deferred payment)
Pay the following month or in three instalments without a credit card.
Payment is made by convenience store, bank transfer or direct debit.
(You can select this on the page after pressing the checkout button.)
Bank transfer (advance payment)
Please complete the transfer within 3 days of placing your order.
We begin preparing your order once payment is confirmed.
Rakuten Bank, March Branch, Ordinary Account 7041223, カ）ファブリッカ
Transfer fees are payable by the customer.
Cash on delivery
Handling fee from 440 JPY
Please pay by cash or credit card on delivery.
For first-time cash-on-delivery orders of 55,000 JPY or more, we ask that you contact us in advance to prevent undelivered parcels. This does not apply to customers who have ordered from us before.
(The handling fee is not included at the time of ordering. We will confirm the details and inform you of the total amount including the fee.)
Delivery time
Varies by product. Please check the "Estimated delivery" or lead time shown on each product page.
Delivery method
■ Domestic orders (within Japan)
Delivered by Yamato Transport or Japan Post.
Once your order is ready to ship, we will send a shipping confirmation email with the tracking number.
Store pickup: Collection at our Minami Aoyama office is also available. Please contact us via the enquiry form or chat, noting the item you would like.
■ International orders
Sent by insured Air Parcel via Japan Post. See our International shipping guide for details.
Returns, defective items and cancellations
In the unlikely event that an item is defective, we will check our stock and exchange it for a new or equivalent piece.
Please contact us by email or phone within 3 days of receiving the item.
After this period we may not be able to accept requests for returns or exchanges.
■ Domestic orders (within Japan)
Size exchanges are accepted with round-trip shipping costs payable by the customer.
Please contact us within 3 days of receiving the item.
■ International orders
Returns and exchanges are not accepted for international orders as a rule, except in the case of a defective item.
Please contact us before ordering if you have any questions about sizing or specifications — we are happy to help.
*Please check the contents once your order arrives. If you have any concerns about sizing, please feel free to contact us by email or chat before ordering.
International Shipping
Shipping to the US is currently suspended. We plan to resume shipping to the United States in 2027.
We ship to selected countries in Asia, Oceania and Europe. Orders to EU member countries cannot be placed online and are handled by enquiry only, so please contact us before ordering.
For shipping rates, delivery times and conditions, please see our International shipping guide.
